Thank you for shopping at Tazah Global’s partner store Gadge Souq We strive to provide a seamless shopping experience and want you completely satisfied with your purchase. This policy explains our guidelines and procedures for processing refunds and replacements. By purchasing on our website, you agree to the terms of this Policy.

Replacement Eligibility:

Product Eligibility

As a responsible company Tazah Global wants to ensure that the product is received by the customer in its original condition and is not incorrect, broken or faulty. If you receive a product that is incorrect,  faulty, broken or damaged you are eligible for a free replacement. 

Timeframe

 Gadge Souq will cater all complaints landed within 30 days of delivery.

Your request of a replacement within 7 days from the date of delivery will be done free of cost. After 7 days, there will be certain charges for the replacement.

Replacement Process

Initiation

To initiate a replacement, please share a video of the incorrect, faulty or damaged product to our customer support team within the eligible time frame. In a lot of cases the issue is with the usage of the product and our team can guide you on how the issue you are facing can be fixed. If we determine that the product is indeed faulty….

OPTION A

We will ask you to ship the incorrect, faulty damaged or broken product in its original packing (Original Product Box and All Accessories) to our warehouse at the below address:-

Tazah Global LLC, Warehouse # 13, Plot # 4488, Al Sajaa Industrial, Sharjah, UAE

And within 5 working days of receipt of the incorrect, faulty damaged or broken product we will ship the replacement for you free of charge.

OPTION B

We will schedule a replacement for you within 14 working days. Please pack the product (Original Product Box and All Accessories) for the courier to pick it up and provide you a replacement.

Please note that we do not offer a replacement for “change of mind”. 

 

Refund

We do not have a refund policy. 

Thank you for visiting www.gadgesouq.com and for showing interest in our privacy practices. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website and any services or features provided by www.gadgesouq.com . We are committed to protecting your privacy and ensuring the security of your personal information. By accessing or using our Site or Services, you agree to the terms of this Privacy Policy.

1. Information We Collect:

Personal Information

We may collect personal information that you provide to us when you use our Site or Services. This information may include, but is not limited to:

• Your name, email address, postal address, and phone number.
• Payment information (such as credit card details or other payment method details) necessary for completing transactions.
• Information you provide when you contact our customer support or provide feedback.

We may use your personal information for the following purposes:

• To provide and personalize our Services, process transactions, and fulfill your orders.
• To communicate with you, respond to your inquiries, and provide customer support.
• To send you updates, newsletters, promotions, and marketing materials (only with your consent or where allowed by applicable law).
• To improve our Site and Services, analyze usage patterns, and conduct research and analytics.

Gadge Souq is your modern marketplace for smart, wireless gadgets. Inspired by the energy of traditional souqs and driven by innovation, we bring you the latest tech designed to make life easier—without messy cords. From wearables to wireless audio and charging solutions, our products help you stay connected, efficient, and free.

Cut the cords. Keep the power.